Information Technology Services

The Information Technology Services (IT) Department serves the County Office, K-12 Public School Districts, and the Mendocino Community College. IT is committed to providing the best possible technical services to educators within Mendocino County by implementing effective, innovative and reliable technology solutions.

Information Services

All school districts in Mendocino County rely on our HP3000 computer system for fiscal services, such as budgeting, accounting and payroll. Human Resources position control and credential monitoring systems are also hosted on the HP3000.

MCOE is the operational Internet hub for all the school districts in our county. Among these services, we host and maintain a centralized e-mail server running FirstClass software. Several application servers are maintained by IT. Among the applications hosted are a number of custom software systems, such as online policies, work order tracking, online calendar, and training center registration.

Network Operations

In the area of network infrastructure, IT is responsible for the maintenance and operation of the Wide-Area Network (WAN), as well as providing support for the Local-Area Networks (LAN) for school sites and district offices.

Technical Support

IT offers Help-Desk support for district and county office staffs. Site-based support is offered for computer hardware, software and peripherals. Consultation and assistance are also available for the purchase of technology-related resources.

• Hp3000 Support
  • Hosting, maintenance, and backup of fiscal data
  • Maintenance of and updating fiscal software
  • Provide periodic fiscal systems training conducted by Q.S.S.
  • Development, maintenance and updating of custom programs
  • Assist users in development of custom and ad hoc reports using Q.S.S. LSpool software
  • Configuring and updating network devices (printers, etc.)
  • Assist with roll-out of fiscal software into district sites.
  • Printing payroll, accounts payable, and health & dental checks.
  • Printing and distribution of W2 and 1099 forms
  • Troubleshooting hardware and software problems with fiscal software
  • Assistance with implementation and printing of purchase orders
• New installation of hardware and software
  • Includes computers, printers, scanners, etc.
• District Office LAN support
  • Installation and/or assistance with setup of networking hardware and software such as switches, hubs, servers, etc.
• Basic Help-Desk support for Business Offices

• First Class MCOE-mail
  • Provision and maintenace of session licenses
  • Software installation
  • Training for district technicians so they can provide all district staff support.
• Basic tech support to District tech staff
• Internet Infrastructure
  • Provide Internet access through connectivity to K-12 HSN (High Speed Network)
  • Provide Internet content filtering to fulfill grant requirement needs
  • Provide firewall and network address translation (NAT)
  • WAN monitoring and maintenance
  • Monitor network traffic:
    • Intrusion detection (LogWatch)
    • SPAM prevention
  • AntiVirus information and removal assistance
  • Web services
    • Webpage hosting
    • FTP training for site designer
    • Access control
    • Database support
• Ongoing training and support to District tech staff in current techologies
• Attend District tech committee meetings
  • Report on MCOE and state-wide activities that affect Districts
  • Provide consultation and research to help resolve District techology issues
• Erate
  • Consultation
  • Training sessions
• Installation of COE developed and supported 3^rd party software
  • MCOE developed software includes:
    • Online Calendar
    • Training Center Registration
    • Online Work Order System
    • Webpage posting (WebEdit)
  • Supported 3^rd party software: Microsoft Office Suite, Reflection, Internet Browsers, FirstClass Client, desktop computer operating systems, etc.
  • Includes introductory training
• Consult on the selection of new hardware and software
  • Includes research for best pricing and availability as well as alignment with MCOE standards
  • Purchase and acquisition of hardware and software
• WAN support of District sites (setup of routers, telecommunication lines, etc.)
  • Assistance with configuration of networking software
• K-12 HSN (High Speed Network)support
• Occasional technical support to school sites, in conjunction with district tech staff
• FirstClass licenses and annual maintenance
  Note: all user support for districts is provided by the district tech staff
• Basic Help-Desk support for district tech staff

• Technical Support
  • Second-level technical support to District support staff
  • Computer backup assistance
  • Reinstallation or upgrade of supported software
  • Installation and maintenance of non-supported software
  • General maintenance/clean-up of desktop workstations and printers
  • Moving or relocating computers/peripherals
  • Help-desk support
  • LAN support
  • Installation and/or assistance with setup of networking hardware and software such as switches, hubs, services, etc.
  • Erate forms processing
  • Webpage and web-based custom program development

• Computer games of any kind
• User support for personal hardware and software